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New features in MyAccount |
You’ve told us you want to get in touch with us more easily and through MyAccount (our free, safe and secure tool), you can manage your home online anytime, anywhere.
And, we’re constantly looking at ways to improve on this service. Did you know that as well as reporting a repair, making a payment or checking your rent balance, you can now:
- Live chat with a Customer Service Officer
- Make an enquiry about a mutual exchange (swapping your home)
- Make an enquiry about your tenancy
- Request a copy of your tenancy agreement.
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You can also keep your contact details up to date on MyAccount so you’ll never miss any important information from us. New features include registering a change of name, adding pronouns, gender and title or updating your correspondence address.
But don’t just take our word for it. More than 23,800 customers now manage their home with MyAccount. |
We're providing essential support |
We know that times are still tough for many people. Over the past few years, people asking for food vouchers have more than tripled. Hyde Charitable Trust (HCT) provided over 1,000 Hyde households with help last year.
We’re also providing essential support in Sussex with UKHarvest and are supporting the charity with funding of £21,000 towards their community food hub operation.
UKHarvest collects food that would have gone to waste from supermarkets, restaurants and manufacturers, then works in the community to distribute it elsewhere to help fight food poverty. Find out more.
Get in touch if you’re struggling and need our support. If you’d like to speak to someone, please call Customer Services on 0800 3 282 282. |
We’re making our neighbourhoods greener and healthier |
We’re committed to improving and protecting plants, trees, insects, birds and other wildlife in our neighbourhoods and communities and have launched our first Biodiversity Action Plan.
Find out more about how we’re creating neighbourhoods where both people and nature can thrive by making biodiversity a priority. |
Your voice matters – our resident satisfaction survey is now underway |
The resident satisfaction survey, carried out by our independent partner InHouse Research, is now underway and will continue through to the end of August.
If you receive a call, we’d really appreciate you taking a few minutes to share your views about your experience with Hyde. Your feedback helps us improve our services and also contributes to national benchmarking by the Regulator of Social Housing. |
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Our new customer website is live |
Thanks to your feedback, we’ve launched our improved customer website. You told us it needed to be simpler to use and easier to find key information. |
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The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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