A quarterly update on news, information and events
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Welcome to the first edition of our Homeowners’ newsletter. Your quarterly newsletter will keep you updated on important information and events.
If there’s any information that you’d like us to include in the newsletter, email the Home Ownership team and let us know what you’d like to see – we’d love to hear from you. |
Love where you live? Are you ready to own more of your shared ownership home? |
Staircasing is the process where you can increase your share of your home with Hyde, over a period of time:
- The price you pay for additional shares is based on the current market value of your home
- You can staircase in separate stages or in one stage to 100% (dependent on your lease)
- The minimum share you can buy is 10% of the unsold equity. For certain new leases, from 2025 you will be able to buy 1% equity in your home on a yearly basis.
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Access please - help us keep your home safe |
To ensure your home and communal areas are safe, it’s essential that we carry out important maintenance and safety checks and regular servicing for electrical installations and gas appliances.
So, please let us have access to your home, so that we can carry out these checks and then carry out any necessary work.
If you’ve sublet your property, please help us by making sure your tenant is aware of any upcoming safety checks or essential building works when we contact you.
It’s important that they know and give us access to carry out works – keeping your home and tenant safe.
Please remember that if you’re a homeowner or shared owner, it’s your responsibility to ensure that your boiler is checked and serviced each year. This is not only a safety requirement, but will help you if you want to sell your home as your new buyer will want to see the service history of the boiler. |
As the term of your lease decreases, there are implications that you need to be aware of. This can include difficulties in selling or re-mortgaging your home, as well as decreasing the value of your property.
However, as a leaseholder or shared owner, you may have the opportunity to add a further 90 years to the existing term of your lease. |
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Have your say: Reforms to strengthen leaseholder protections |
Why remortgage your shared ownership home? |
If you’re currently in a shared ownership property, you may not realise just how much value – and potential savings – are tied up in your mortgage. |
Your new MyAccount app is ready to download |
You can now download and start using the MyAccount app for Android and iOS (search for ‘Hyde MyAccount’). Use MyAccount to contact us online and manage your home, anytime, anywhere.
If you’re already registered you can start using the app with your log in details straightaway. If you haven’t registered yet, you can do it on the app. Download it through Google Play or Apple’s App Store. |
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Tell us what you think about our services |
As part of our ongoing commitment to improving our services, we’d love to hear about any experiences you’ve had with us.
Please fill in this homeowner survey and let us know what you think. From speaking to our Customer Contact Centre and Neighbourhood Officers to your experience with our repairs team, we want to hear your views. This will help us identify areas of improvement. |
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Your next service charge statement |
You should receive your next service charge statement at the end of September. Support will be available, just in case you have any questions. |
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The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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