Find out how we're preparing for when the temperature drops
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We’re making sure our homes are winter ready |
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At Hyde, we believe everyone deserves a safe home. We already take reports of damp, mould and condensation (DMC) very seriously. Awwab’s Law sets clear legal timeframes for social landlords to respond to serious housing hazards like damp and mould and strengthens our commitment further.
Visit our website to find out more about tackling damp, mould and condensation (DMC), including what you can do to reduce the chances of damp and mould appearing in your home. |
New communal cleaning contract for our homes |
Pinnacle Group will be delivering our cleaning services from 1 November – so you’ll start to see Pinnacle colleagues out and about on our estates.
This new service will ensure the upkeep and cleanliness of our communal estate areas – ensuring our communities look their best. The service will also include the removal of bulk waste items to keep areas safe and clear.
The contract follows the recent announcement that Pinnacle is now also providing grounds maintenance services to our estates. |
Our new SMS service – we’re keeping in touch with you about repairs |
We now offer a new text message service giving more information about the operatives coming to your home to carry out repairs or maintenance.
You’ll now receive a text message when an operative is on their way to your home, with a link to more information about them and what they’ll be doing, including:
- The operative’s name
- The work/repair information
- The time slot for the appointment
- The vehicle registration number.
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We’ve published our Annual Review for Customers |
Our Annual Review for Customers 2024-25 shows how we’ve strengthened our relationships with our customers – supporting you and our communities over the past year, as we focused on improving our services and investing in your homes.
Overall customer satisfaction improved to 81%, from 78% in 2023/24, showing the positive impact of our neighbourhoods approach and our Customer Service Centre. |
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Don’t forget to sign up for Housing Perks |
Designed especially for housing association residents, Housing Perks helps you save money which can then be put towards your rent arrears by simply shopping, going for a coffee or having a family day out. |
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Your new MyAccount app is ready to download |
You can now download and start using our MyAccount app for Android and iOS (search for ‘Hyde MyAccount’).
Through MyAccount you can contact us online and manage your home, anytime, anywhere.
If you’re already registered, you can start using the app with your log in details straight away. If you haven’t registered yet, you can do it on the app. Download it through Google Play or Apple’s App Store. |
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If you no longer wish to receive these emails you can unsubscribe.
Please see our privacy notice for information on how we use your information. |
The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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