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Access all areas - we're keeping you safe |
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We’ve updated and improved our ‘No Access’ procedure’, which explains how we access your homes for repairs, safety checks and in emergency situations.
Our new process sets out how we’ll work with you to access your home when we need to check for any potential risks. This means we can assess any issues and take action as soon as possible to keep everyone safe. |
Keeping communities safe from tenancy fraud |
We recently marked International Fraud Week, where we shone a light on tenancy fraud.
Tenancy fraud happens when somebody uses or obtains a social housing home unlawfully, for example, via illegal subletting. Not only is tenancy fraud a criminal offence, but it reduces the number of homes available for people who genuinely need them. It can also lead to overcrowding or unsafe living conditions. |
Please confirm your details to help us improve services |
As part of our commitment to making sure we continue to improve our services, we need to confirm that the information we hold for you is up to date.
In the next few weeks, you’ll receive an email or text message from us asking you to check your information and then confirm or update it. You’ll receive a secure and individual link which goes to a page where you can check the data we hold.
The webpage looks like this: |
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Any customers we don’t have an email address or mobile phone number for, will receive a letter instead of an email.
Why we’re asking
Having your correct details helps us to deliver the best services to you, using the right contact information. This is a routine review we’re carrying out for all customers.
How to check and confirm your information
Please click the secure link that will be sent to you by email or text message. We take keeping your personal data secure very seriously. To avoid any confusion or concerns, we’re not asking you to share any personal details by email or text message. |
Fancy some free one-to-one career coaching? |
Thinking about a new direction in the new year? We're offering customers four hours of one-to-one career coaching through Stay Nimble, helping you get where you want to be in your career. This could be whether you’re looking for your first job, are unemployed, want to gain new skills or are looking for a career change.
You’ll work with a professional coach, who’ll support you in thinking about your career options, job searches and preparing for interviews. You’ll also get unlimited access to more than 1,000 training courses, a skills library and personalised career matches tailored to your goals.
Signing up is easy, just complete this online form.
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At Hyde, we believe that everyone has the right to feel safe in their home and neighbourhood. This is why we recently supported White Ribbon Day – an international day to raise awareness about domestic abuse.
Domestic abuse can happen anywhere – behind closed doors, between partners and with families. As your landlord, we’ll help and support you and you can call us freephone on 0800 3 282 282. We’ll connect you with our trained officers who are experienced in handling these kinds of situations.
You can also find help and support from the freephone 24-hour National Domestic Abuse Helpline on 0808 2000 247. |
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Our Customer Service Centre opening times are:
24 December 8am to 3:30pm
25 and 26 December Closed
29, 30 and 31 December 8am to 5pm
1 January 2026 Closed
2 January Normal hours resume
You can still report emergencies by calling 0800 3 282 282. |
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Christmas can be an expensive and stressful time of year. Don’t forget that our Helping Hand pages offer financial help and support.
We’ve also partnered with the National Support Network and their ‘one stop shop’ support hub - an online directory containing information on thousands of national services including helplines, self-help resources and support groups for any personal challenge or life event. |
If you no longer wish to receive these emails you can unsubscribe.
Please see our privacy notice for information on how we use your information. |
The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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